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PUREGROVE LLC

  • +1 (512) 325-4864

Refund Policy

Effective Date: January 1, 2025

Last Updated: June 20, 2026

1. Introduction

PUREGROVE LLC (“we,” “our,” or “us”) values customer satisfaction and aims to provide reliable e-commerce 

and wholesale solutions. This Refund Policy outlines the terms under which refunds, cancellations, and returns are processed.

2. Returns

We accept returns within 30 days from the date of delivery, provided the following conditions are met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, complete with all accessories, tags, and documentation.
  • A valid proof of purchase or order confirmation must be provided at the time of the return request.

Returns that do not meet these criteria may be declined at our discretion.

3. Non-Refundable Items

For hygiene, security, and operational reasons, the following items are not eligible for return or refund:

  • Gift cards
  • Customized or personalized products
  • Digital products or downloadable content
  • Clearance, discounted, or final sale items

We encourage customers to review product details carefully before purchase, as these items are excluded from our standard return policy.

4. Damaged, Defective, or Incorrect Items

We take great care to ensure every order is fulfilled accurately. However, if you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

To help us resolve the issue promptly, kindly include:

  • Your order number
  • Clear photos of the item received
  • A brief description of the issue

 

Upon review, we will offer an appropriate resolution, which may include a replacement, exchange, or refund.

5. Refund Processing

Once a returned item is received and inspected, we will notify you of the status of your refund request via email.

If approved, refunds will be issued to your original method of payment within 5–10 business days. Please note that your bank or payment provider may require additional time to reflect the refund in your account, depending on their internal processing timelines.

6. Return Shipping

Customers are responsible for return shipping costs, except in cases where the return results from:

  • A defective product
  • A damaged item received during shipping
  • An error on the part of PureGrove LLC

 

Unless otherwise stated, shipping fees are non-refundable.

7. Exchanges

To maintain quality and consistency, we only offer exchanges for items that are defective, damaged, or incorrectly shipped. Exchanges for reasons of preference (size, color, etc.) are handled on a case-by-case basis and may be subject to availability.

8. Order Cancellations

Orders may be canceled only before they have entered processing or shipping. Once an order has been dispatched, it can no longer be canceled and must instead follow the standard return process outlined above.

We recommend reaching out to our team as soon as possible if you wish to cancel an order.

10. Contact Us

For any questions, concerns, or refund and return requests, please reach out to our team:

PUREGROVE LLC

1001 S Main St, Suite 6706, Kalispell, MT 59901-1498

Email: info@puregrovellc.com

Phone: +1 (512) 325-4864